Privacy Policy

Sue Roebuck Counselling Services
Effective Date: April 2025

Sue Roebuck Counselling Services is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Information We Collect

We may collect and hold personal information including:

  • Your name

  • Contact details (phone number, email, address)

  • Date of birth

  • Information you share during counselling sessions

  • Referral or health history (as voluntarily provided)

We only collect information necessary for providing our services, managing appointments, and meeting our legal obligations.

2. How We Collect Personal Information

We collect information directly from you through:

  • Online enquiry forms

  • Email or phone communication

  • Counselling sessions (in-person or online)

  • Intake or assessment forms

3. Use of Personal Information

Your personal information is used to:

  • Provide counselling services

  • Communicate with you

  • Schedule appointments

  • Keep records for clinical and legal purposes

  • Comply with legal and ethical requirements

We will not use your personal information for any purpose other than providing our services, unless required or permitted by law.

4. Storage and Security

All personal information is stored securely—whether digitally or in physical records. We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

5. Disclosure of Personal Information

We will not share your personal information with third parties unless:

  • You have given your consent

  • Disclosure is required by law (e.g. mandatory reporting or court order)

  • There is a risk of serious harm to yourself or others

Third-party tools (e.g. Squarespace, Google Workspace) may store data, but only if they meet appropriate privacy and security standards.

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections. Please contact:

Email: sue@sueroebuckcounselling.com.au

We aim to respond to all requests within 30 days.

7. Website and Cookies

This website may use cookies to improve user experience. No personally identifying information is collected through cookies unless submitted by you through a form.

8. Changes to This Policy

This policy may be updated from time to time. The most current version will always be available on our website.

9. Questions or Complaints

If you have questions, concerns, or would like to make a privacy complaint, please contact us:

Email: sue@sueroebuckcounselling.com.au
Address: S3/1 Hayes St, Neutral Bay NSW 2089